Shipping policy
Last updated: September 10, 2026
Scope and Destination
This Shipping Policy applies to orders placed through zqmxna.shop. We currently offer delivery to addresses in Ireland, France, Germany, the Netherlands, Belgium, Austria, Denmark, Norway, Sweden, Spain, Portugal, Italy, Greece, Cyprus, Poland, Czechia, Slovakia, Hungary, Romania, Bulgaria, Estonia, Latvia, Lithuania, Slovenia, and Croatia, where the destination is available at checkout.
Shipping Cost
Standard shipping to all supported destinations is free: EUR 0.00. An optional premium, express, or special service is charged only if it is displayed and selected at checkout.
Order Processing
Orders are normally processed within 1 to 3 business days after payment or required verification. Business days are Monday to Friday, excluding applicable public holidays. Processing time is separate from transit time.
Estimated Delivery
After dispatch, the estimated transit time is 7 to 15 business days. The estimated total delivery time is therefore 8 to 18 business days.
These periods are estimates rather than guaranteed appointments. A more specific estimate displayed at checkout for an order will apply to that order.
Shipping Method and Tracking
Orders are normally sent by standard shipping. The carrier may vary according to destination, product, package size, warehouse, and availability.
Where tracking is available, a dispatch confirmation will provide the tracking number or link. Tracking may take time to activate and carrier updates may not appear in real time.
Delivery Information
The customer must provide a complete and accurate recipient name, street and house number, unit details where applicable, postal code, city, country, email address, and telephone number.
Contact us promptly to request an address change. Changes cannot be guaranteed after processing or dispatch. A carrier may deliver to the recipient, a permitted safe place, a neighbour, a collection point, or make another attempt according to its procedures.
Delays
Delivery may be delayed by carriers, public holidays, customs, severe weather, industrial action, transport disruption, government measures, seasonal demand, security incidents, or incorrect customer information.
If an order has not arrived within the estimated period, contact OudMootje148@gmail.com with the order number, delivery address, and tracking number. Mandatory rights concerning late delivery remain unaffected.
Lost or Damaged Packages
Before reporting a package as lost, review tracking, verify the address, check with household members or neighbours, and check any safe place or collection point.
Report a missing or damaged order to OudMootje148@gmail.com. For damage, retain the product and packaging and provide photographs of the package, label, and product. If loss or transit damage is confirmed, we will provide an appropriate remedy under applicable law.
Incorrect or Missing Items
Contact us promptly if an item, quantity, or part of an order is incorrect or missing. Include the order number and available photographs. We may arrange delivery, replacement, return, or refund as appropriate.
Customs and Import Charges
Where an order is dispatched from outside the European Union, import VAT, customs duties, clearance charges, or carrier administration fees may apply. Charges collected by us will be displayed at checkout; other lawful charges may be collected by the carrier or authority. Customs processing can extend delivery times.
Refused, Undeliverable, or Uncollected Packages
A package may be returned because of an incorrect address, failed attempts, non-collection, refusal, customs documentation, or carrier restrictions. We may arrange redelivery, request corrected details, cancel the order, or issue a refund as permitted by law. Refusing delivery does not by itself complete a valid cancellation.
Cancellation and Returns
To request cancellation before dispatch, contact OudMootje148@gmail.com. Cancellation cannot be guaranteed once processing has started. After dispatch, statutory cancellation and return rights are governed by the Cancellation and Refund Policy.
Returns are sent to DF FUGT ApS, Nygaardsvej 20, 4760 Vordingborg, Denmark, after following the return instructions in the Cancellation and Refund Policy.
Changes and Contact
We may update this Policy for future orders to reflect carrier, coverage, rate, timing, legal, or operational changes. The version applicable when an order is accepted governs that order.
DF FUGT ApS
Responsible person: Kim Nymand Hansen
Nygaardsvej 20
4760 Vordingborg, Denmark
Company registration number: 29226296
Store: zqmxna
Website: zqmxna.shop
Email: OudMootje148@gmail.com
Telephone: +40687224